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Customer Enquiry
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Need some help?
You can use this form to:
- Make a claim for treatment
- Make a claim for COVID-19 cash benefit
- Make a complaint
- Query an existing claim or complaint
- Change your contact details
- Ask any other questions
Please provide as much information as possible as we need this to carry out security checks. Also, ensure you complete this section with the details of the individual the claim relates to.
What happens next?
We’ll respond to all claim and complaint queries as soon as we can. For everything else, we’ll be in touch within 2 working days. If you’re contacting us to authorise treatment that’s happening in the next 24 hours, please call us on your usual Bupa helpline number and we’ll be happy to help.
Customer details
Do you have a Bupa membership number?
No
Yes
Please use this details of the individual this claim relates to.
Bupa membership number
Reason for contacting us
Make a new claim
Make a complaint
Make a claim for COVID-19 cash benefit
Existing claim
Existing complaint
Update my contact details
Other
First name
Last name
Date of birth
Postcode
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