Need some help?

You can use this form to:

- Make a claim for treatment
- Make a claim for COVID-19 cash benefit
- Make a complaint
- Query an existing complaint
- Change your contact details

Please provide as much information as possible as we need this to carry out security checks. Also, ensure you complete this section with the details of the individual the claim relates to.

What happens next?

We’ll respond to all claim and complaint queries as soon as we can. For everything else, we’ll be in touch within 3 working days. If you’re contacting us to authorise treatment that’s happening in the next 72 hours, please call us on your usual Bupa helpline number and we’ll be happy to help.

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