The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

*cnb - hcc email templates *Consumer - Welcome calls tools *cnb call guides - support document Dental Direct Settlement *SME Inter EB - Best Practice Skin templates *CNB - Internal Feedback Forms *incident management *consumer intermediary - operational *consumer - retention - task template *Commercial Incidents glossary A *Commercial Incidents glossary B *Commercial Incidents glossary C *Commercial Incidents glossary D *Commercial Incidents glossary E *Commercial Incidents glossary F *Commercial Incidents glossary G *Commercial Incidents glossary H *Commercial Incidents glossary I *Commercial Incidents glossary J *Commercial Incidents glossary K *Commercial Incidents glossary L *Commercial Incidents glossary M *Commercial Incidents glossary N *Commercial Incidents glossary O *Commercial Incidents glossary P *Commercial Incidents glossary Q *Commercial Incidents glossary R *Commercial Incidents glossary S *Commercial Incidents glossary T *Commercial Incidents glossary U *Commercial Incidents glossary V *Commercial Incidents glossary W *Commercial Incidents glossary X *Commercial Incidents glossary Y *Commercial Incidents glossary Z *Commercial Incidents glossary 123 *SME Intermediary Claims snapshot guide *SME Intermediary EB Helpfiles *SME Intermediary EB AON *SME Intermediary EB Elect *SME Intermediary NB Helpfiles *SME Intermediary NB AON *SME Intermediary NB Elect MSK Email templates *CNB Glossary - A *Cash Plan Glossary - A *Cash Plan Glossary - C *Cash Plan Glossary - B *CNB - Directory *Consumer Intermediary Email Templates EB *Consumer Tools Useful Pages Migration - Webchat Support Email Templates Email quick responses Corporate onboarding templates *Retention Conversations Winback Conversation *Retention Conversations HCS4/HC call guide *Retention Conversations Call Guide Notes *Retention Conversations Consumer Pricing *Retention Conversations Group Info *Retention Conversations Offers *Consumer Santander *CNB Sales Tools - Products *Retention Generic groups *Retention Advisor Toolbox *Retention Dental Closure EB *Retention Dental BBY add on closure Digital Support Templates *Company due diligence guide *Company due diligence emails *company due diligence 12 month exit *Company due diligence processes *Company due diligence High risk *Company due diligence links *SME Direct support documents *SME Actuarial Pricing tasks *BSP Russia policy guidance *BSP useful tools & websites *SME Direct EB Conversation guides *SME Direct EB Processes *SME Direct Admin Processes CI Sales quick responses CI Sales Templates Skin & Veins Email Templates ICH email templates Cashplan templates Finder Policy Manual - Cancer Drugs *Corporate Onboarding - Training *BSP Process Maps *SME Intermediary Support Documents *SME/Corporate Commission *SME/Corporate TPCH *SME Intermediary Admin *SME Intermediary Renewal Checklist *SME Onboarding Processes *Sales Delivery Email Templates *Sales Delivery Portfolio *Sales Delivery guides broker *Sales Delivery Guides Product *Business Development Support Documents *Corporate NB Processes *Corporate EB Processes *SME NB - Yulife Email Templates Welcome Pages Specialist Patient Support Sales Retention Provider Services Products Policy Manual Performance Academy Member Services Managers Health Risk Management Health Benefits Service Team General Information & Processes Data Protection CQC Corporate Business Hub Complaints Claims CDTI Bupa Departments (Telephone Numbers) *SME Direct NB Conv Guide *SME Direct NB Processes *SME Direct Bupa Connect General *SME Direct Bupa Connect EB *SME Direct Bupa Connect NB *Corporate Account Execs Processes *Digital Services Babylon/Bupa Blua *Digital Services Be.Me *Digital Services BupaTouch *Digital Services Other *Digital Services Useful Websites *CBH Financial Group Requests *CBH Financial Invoices *CBH Financial Pricing *CBH Financial Subscriptions *CBH Financial Bank Details *CBH Group Requests *CBH Member Requests *CBH Processes *CBH Quotes and Renewals *Cash Plan Conv Guide *Cash Plan daily literature *Cash Plan Support Documents *Dental Daily Literature *Dental PPAs *Dental Processes & Support Docs *Dental Support Documents *BSP Workplace Recovery *SME Direct Daily Literature *Dental Conversation guides *SME EB - Yulife *consumer retention - outbound team *Cash Plan Sales & Process Glossaries sme pmi glossary - d sme pmi glossary - e sme pmi glossary - f sme pmi glossary - g sme pmi glossary - h CRM User Guides *Retention Group Info *Retention Winback *Retention Quote Templates *Retention Webchat *Retention Useful - Documents *Consumer Intermediary Support Team *Consumer Intermediary - Sales Team *Consumer Intermediary Digital/ Systems *Consumer Intermediary - Induction - Sales *Consumer Intermediary Products general *Consumer Tools Useful Websites Email Reply Templates CI Sales sme pmi glossary - s sme pmi glossary - t sme sales glossary - u sme pmi glossary - 123 *Retention Managed groups *CNB Processes NB *CNB Processes XGS *CNB Templates - Quote & sales notes *CNB Templates - Dental Welcome sme pmi glossary - i sme pmi glossary - k sme pmi glossary - m sme pmi glossary - n sme pmi glossary - o sme pmi glossary - p sme pmi glossary - r *CSH - your choice - literature, comparison, letters *CSH - Your choice - Helpfiles *CSH Bereavement/widows *Retention Useful - call guides *Retention - Discounts *CNB - Discounts Pilot - Skin *BSP sales glossaries *Commercial Incidents glossary menu Pilot - Oncology sme pmi glossary - b sme pmi glossary - c Customer Help Templates CNB Glossary A *CNB Documents *CNB Pipeline Management CNB Policy Documents *CNB Processes general *CNB Sales Tools - Tools *CNB Templates - Quote email *Retention Best Practice Dental Best Practice *CSH HealthBridge *CSH Customer Literature *CSH FAQs *CSH Manual Quotes *CSH Trained HCCs/STMs and Callback Process *CSH Historic Screen User Guide *CSH Service sme pmi glossary - a Bupa Healthcare *Cash Plan Glossary - D Templates Merlin 2.0 About *smc induction - step by step *smc induction - additional Corporate Business Hub - New Groups and Late Renewals – Adviser Support *Cash Plan Quote and Enrol *Consumer - Retention Offer *Consumer - Offer Templates *CNB - AdviserToolbox *Consumer - XGS/BupaHealth *Consumer - Miscellaneous *Consumer - Affinities & Discounts Test - Consultant and Facilities Finder Guidance Test - Benefit Advice Test - Pre-authorisation Guidance Test 2 - Pre-authorisation *Ret-outbound-SupportDocs *Midcontract-callguide *Prerenewal-callguide *Corporate - NB - already work here *Corporate - EB - Induction *Consumer Well+ - Email Template Complaints Hub test *Cash Plan Connect *Consumer - Well+ Guides Complaints - Materiality *CNB Templates - XGS *BSP - New GMD process *consumer - marketing *SME Direct - Quote documents *Corporate - EB - already work here *Corporate - About Bupa *Consumer Well+ - Supporting Documents *Consumer - PCI Pal *CNB - Templates - Underwriting *Consumer-Retention-Email Templates *Corporate - NB - Induction *SME Intermediary WTW PPA